Return & Exchange Policy

Caliente" Shoes & Accessories does not issue refunds, all purchases are non- refundable. A store credit will be issued in the event your product is unworn, unwashed, with all tags attached, and in its original condition. Caliente' Shoes and Accessories must be notified via email stating that your product will be returned. If your item has not been received within 3-5 days after we have been notified, your request will not be granted and your product will be sent back to you. We reserve the right to refuse any return or exchange that does not meet the above requirements. Our customers are totally responsible for all shipping cost. *Once a product leaves our warehouse, we are not responsible for any damages that may occur.*

All accessories and sale items are final sale, and are not covered under this policy.

All orders placed Monday - Thursday after 5:00 p.m. CST will be processed the following day. If your order is placed on a Friday after 5:00 CST p.m. it will be processed the following Monday. Any orders placed on Saturday or Sunday will be processed the following Monday. Delivery days does not include Saturday, Sunday, or Holidays. Normal processing is within 48 hours pending credit card authorization and availability.

No Exceptions To This Policy!

Return Address: 8512 Airway Drive Baton Rouge, La. 70815

Email Address:

Phone: 225.223.5333